Internet just cut out

Benji_1996 — Thu, 16 Apr 2026 23:37:11 GMT

So while watching Disney plus on the computer. ( not the first time its just cut out) ive just lost Internet access, checked the box everything seemed fine, checked on the sky connection test that says everything is fine. However got no signal. Okay as im writing this about 15 minutes later Internet access has returned. This just seems a bit odd.

Re: Internet just cut out

ayls — Thu, 16 Apr 2026 23:42:30 GMT

same here

Re: Internet just cut out

Daniel0210 — Fri, 17 Apr 2026 04:39:24 GMT

@Benji_1996 @ayls
Based on the time you’ve both posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

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