topic Re: WiFi drops out in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5255186#M560484 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/432532">@JACKLANGTON1</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Apr 2026 15:25:39 GMT caesarome 2026-04-16T15:25:39Z WiFi drops out https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5255070#M560460 <UL><LI>When I switch on my laptop it says WiFi connected but it also says that my router is not connected. I then put in my router password and it is connected But when I try to use WiFi That's the problem&nbsp;</LI><LI>&nbsp;</LI></UL> Thu, 16 Apr 2026 13:07:06 GMT https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5255070#M560460 JACKLANGTON1 2026-04-16T13:07:06Z Re: WiFi drops out https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5255186#M560484 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/432532">@JACKLANGTON1</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Apr 2026 15:25:39 GMT https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5255186#M560484 caesarome 2026-04-16T15:25:39Z