https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5255180#M560480 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662633">@Why6</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Apr 2026 15:20:39 GMT caesarome 2026-04-16T15:20:39Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5255178#M560478 <P>I've reset the hub and unplugged but the internet is still showing the orange light. We have no internet connection anywhere in the house</P> Thu, 16 Apr 2026 15:17:50 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5255178#M560478 Why6 2026-04-16T15:17:50Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5255180#M560480 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662633">@Why6</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Apr 2026 15:20:39 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5255180#M560480 caesarome 2026-04-16T15:20:39Z