topic Re: Wifi not connecting in Broadband https://helpforum.sky.com/t5/Broadband/Wifi-not-connecting/m-p/5255179#M560479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662632">@PeterL25</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Apr 2026 15:19:15 GMT caesarome 2026-04-16T15:19:15Z Wifi not connecting https://helpforum.sky.com/t5/Broadband/Wifi-not-connecting/m-p/5255177#M560477 <P>Our phones won't connect to the WiFi, I've checked online &amp; it says no issues and working&nbsp;</P> Thu, 16 Apr 2026 15:17:09 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-connecting/m-p/5255177#M560477 PeterL25 2026-04-16T15:17:09Z Re: Wifi not connecting https://helpforum.sky.com/t5/Broadband/Wifi-not-connecting/m-p/5255179#M560479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662632">@PeterL25</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Apr 2026 15:19:15 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-connecting/m-p/5255179#M560479 caesarome 2026-04-16T15:19:15Z