topic Intermittent issue with connection in Broadband

Intermittent issue with connection

Annamaria1 — Thu, 16 Apr 2026 14:09:46 GMT

Good afternoon.
I am having lots of trouble with our Internet ever since the apparent upgrade. It's horrible, our TV doesn't work properly and half the flat( tiny 2 bed flat) isn't covered by the WiFi signal. Kitchen and living room are mostly affected. The only place we get good signal is the bedroom where we don't really need it. When the engineer came out, he advised the router has to be in the bedroom due to the nature of wiring (needs to be a straight line) but we had nothing but issues since then.

thank you

Re: Intermittent issue with connection

caesarome — Thu, 16 Apr 2026 15:23:21 GMT

@Annamaria1

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Intermittent issue with connection

Stuart2087 — Sat, 16 May 2026 17:56:06 GMT

I think the box on wall is playing up

Re: Intermittent issue with connection

Me134 — Sun, 17 May 2026 07:15:05 GMT

@Stuart2087 wrote:
I think the box on wall is playing up

If you're talking about a fibre ONT then what do you base that on exactly? What lights are showing?