No Internet BN23

rTaylor92 — Wed, 15 Apr 2026 19:19:55 GMT

Since the 9th I've had appalling Internet service. My partner and I work from home and it's been dropping for hours at a time, however today it's been completely down since midday.

I've contacted sky and they have just said there is an outage and nothing else, would refuse to elaborate.

Re: No Internet BN23

Daniel0210 — Wed, 15 Apr 2026 19:25:09 GMT

@rTaylor92

We won't know anything more and Sky won't know any more.

Once aware Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (once they’ve obtained permission from the local council).

▪️

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: No Internet BN23

caesarome — Wed, 15 Apr 2026 19:27:57 GMT

@rTaylor92 wrote:

I've contacted sky and they have just said there is an outage and nothing else, would refuse to elaborate.

@rTaylor92

Does anything appear here for you:

https://www.sky.com/servicechecker

Re: No Internet BN23

rTaylor92 — Wed, 15 Apr 2026 19:32:38 GMT

Yep says service outage in my area - not knowing the cause and how long it will take to fix is infuriating.

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