topic Re: No internet solid orange light in Broadband

No internet solid orange light

GazPaz — Wed, 15 Apr 2026 16:58:47 GMT

Had No internet since 3:50 pm today tried all the connection tips.. Solid Orange light on Router...Nothing, rang Sky said No problem will send New Router, ( Not That) what's Going on Sky ???

Re: No internet solid orange light

caesarome — Wed, 15 Apr 2026 18:23:19 GMT

@GazPaz

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet solid orange light

Sassmate — Wed, 15 Apr 2026 18:43:09 GMT

Exactly the same mate, chelmsford area. Sky telling me it's all unrelated but I smell something. Almost to thesecond mine went off. Openreach box looks fine but orange light on voice and no Internet.