https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5254559#M560321 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661829">@daniellec04</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area as there are issues in the CM2 and CM3 areas at present it seems, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 18:26:09 GMT caesarome 2026-04-15T18:26:09Z https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5254471#M560284 <P>my wifi just disconnected every device and said i have to log in to get to gateway settings? but i have no idea what the login is and i can't find it anywhere&nbsp;</P> Wed, 15 Apr 2026 16:37:31 GMT https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5254471#M560284 daniellec04 2026-04-15T16:37:31Z https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5254559#M560321 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661829">@daniellec04</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area as there are issues in the CM2 and CM3 areas at present it seems, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 18:26:09 GMT https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5254559#M560321 caesarome 2026-04-15T18:26:09Z