topic Re: WiFi not working in CM2 area in Broadband

WiFi not working in CM2 area

AndSav — Wed, 15 Apr 2026 17:22:12 GMT

Diagnostic checks completed, others have reported on this forum yet you believe I am the only one. Frustrating!

Re: WiFi not working in CM2 area

ET0002J — Wed, 15 Apr 2026 17:26:15 GMT

Yup, CM1 and CM3 as well. Can't get ahold of anyone actually at sky to tell them!

No internet CM3

Tsh — Wed, 15 Apr 2026 17:34:41 GMT

No internet since 3.30pm today.

seems there's a few reports of this.

CM area broadband completely down

Antb73 — Wed, 15 Apr 2026 17:36:20 GMT

Had a recorded message when calling Sky that they are aware and working on it.

Someone on Down Detector said they were told it could take 48 hours 😂 I'll be after some compo for this then.

Re: CM area broadband completely down

Shazzles80 — Wed, 15 Apr 2026 17:44:14 GMT

Same here, utterly useless. No comms for hours to say aware

Re: CM area broadband completely down

Daniel0210 — Wed, 15 Apr 2026 17:50:00 GMT

Once aware Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (once they’ve obtained permission from the local council).

▪️

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Chelmsford CM2 WiFi is down from 15:30

KishorOli — Wed, 15 Apr 2026 18:02:45 GMT

Chelmsford CM2 WiFi is down from 15:30
Two days to fix?

I need internet to work from home.

Need fix asap.

Re: WiFi not working in CM2 area

Sassmate — Wed, 15 Apr 2026 18:15:49 GMT

I'm in CM2, went off at 4pm.

Downdetector has loads of CM2 users reporting the same issue at the same time.

Support are telling me my issue is not related. Really?! Being told lies isn't helping.

Re: WiFi not working in CM2 area

Sassmate — Wed, 15 Apr 2026 18:21:57 GMT

Also my Openreach box is up and sending data to the sky hub, as the WAN port is happily flashing away.

Seems like could be a Sky issue?

Re: WiFi not working in CM2 area

Sassmate — Wed, 15 Apr 2026 19:39:26 GMT

I'm back online FYI

Re: WiFi not working in CM2 area

-Donna- — Wed, 15 Apr 2026 21:09:09 GMT

Cm20 is the same, all light's are green but still nothing