topic Re: SKY!!!!! in Broadband

SKY!!!!!

AF — Wed, 15 Apr 2026 16:13:47 GMT

Get your act together SKY it's not working and everyone on here knows how to reset.IT ISNT WORKING!!!!! Sort it!!!!!!

Re: SKY!!!!!

caesarome — Wed, 15 Apr 2026 16:15:39 GMT

Just to point out that we are just customers here so you are not talking to Sky.

As there are multiple posts appearing here then it is fair to say that are some issues.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: SKY!!!!!

SKY1992bf — Wed, 15 Apr 2026 16:15:56 GMT

@AF You are only talking to fellow customers here who try to help each other so if you want help we need the full story from the beginning

what isn't working

Re: SKY!!!!!

AF — Wed, 15 Apr 2026 16:24:55 GMT

Apologies no internet at all for about an hour now.No TV,BB or internet have escalated the problem now many thanks.

apologies again