https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254407#M560250 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661726">@DonnaM</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 16:08:22 GMT caesarome 2026-04-15T16:08:22Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254405#M560248 <P>Suddenly went off about half an hour ago, internet light and voice light on hub are amber&nbsp;</P> Wed, 15 Apr 2026 16:05:42 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254405#M560248 DonnaM 2026-04-15T16:05:42Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254407#M560250 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661726">@DonnaM</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 16:08:22 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254407#M560250 caesarome 2026-04-15T16:08:22Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254416#M560254 <P>Checked and no reported issues in area - have reset and unplugged/plugged back in but still amber for internet and voice light- does anyone know a telephone number to call to speak to an actual person?</P> Wed, 15 Apr 2026 16:11:22 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5254416#M560254 DonnaM 2026-04-15T16:11:22Z