topic Re: Internet stopped working in Broadband

Internet stopped working

MikeMal — Wed, 15 Apr 2026 15:37:00 GMT

Router shows orange voice light, green power & WiFi lights & no internet light

Re: Internet stopped working

GD1 — Wed, 15 Apr 2026 15:40:48 GMT

@MikeMal First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet stopped working

Bear125 — Wed, 15 Apr 2026 15:44:34 GMT

I have the same issue as Mike. According to the test it's all fine but clearly not. The screen instructions aren't helpful - ultimately says to ensure your router is working. Another ideas are welcome in this.

Re: Internet stopped working

caesarome — Wed, 15 Apr 2026 15:46:08 GMT

@Bear125

Was it this line test you ran as opposed to the sewrvice checker that can take a little while to pick up external issues:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet stopped working

Bear125 — Wed, 15 Apr 2026 15:48:08 GMT

I checked on the MySky app

Re: Internet stopped working

Georgephillips — Wed, 15 Apr 2026 16:01:22 GMT

No internet here aswell CM3 area