https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5254307#M560188 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661654">@Saffy87</a>&nbsp;once the connection has been down for an hour run Sky's Service Checkervin thecMy Skky app using a mobile connection when it should have picked up the dropped connection and should tell you if there is a known issue affecting your line or if not after running you through a few checks offervto book an engineer. Alternstively you can call Sky and queue to go through essentially the same process.</P> Wed, 15 Apr 2026 15:21:06 GMT Chrisee 2026-04-15T15:21:06Z https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5254289#M560174 <P>My WiFi router is down and won't connect to the internet&nbsp;</P> Wed, 15 Apr 2026 15:09:13 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5254289#M560174 Saffy87 2026-04-15T15:09:13Z https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5254307#M560188 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661654">@Saffy87</a>&nbsp;once the connection has been down for an hour run Sky's Service Checkervin thecMy Skky app using a mobile connection when it should have picked up the dropped connection and should tell you if there is a known issue affecting your line or if not after running you through a few checks offervto book an engineer. Alternstively you can call Sky and queue to go through essentially the same process.</P> Wed, 15 Apr 2026 15:21:06 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5254307#M560188 Chrisee 2026-04-15T15:21:06Z