https://helpforum.sky.com/t5/Broadband/Broken-cable/m-p/5254130#M560137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661340">@Freya30</a>&nbsp;</P> <P>Try running this line test to see if it finds a fault because if it does it might let you arrange an engineer repair:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 12:38:15 GMT caesarome 2026-04-15T12:38:15Z https://helpforum.sky.com/t5/Broadband/Broken-cable/m-p/5254045#M560127 <P>Box outside the house that is stuck on the wall with 2 cables coming from it. One has broken&nbsp;</P> Wed, 15 Apr 2026 11:28:02 GMT https://helpforum.sky.com/t5/Broadband/Broken-cable/m-p/5254045#M560127 Freya30 2026-04-15T11:28:02Z https://helpforum.sky.com/t5/Broadband/Broken-cable/m-p/5254130#M560137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661340">@Freya30</a>&nbsp;</P> <P>Try running this line test to see if it finds a fault because if it does it might let you arrange an engineer repair:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 12:38:15 GMT https://helpforum.sky.com/t5/Broadband/Broken-cable/m-p/5254130#M560137 caesarome 2026-04-15T12:38:15Z