https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5254127#M560136 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595685">@Lucie20</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 12:37:08 GMT caesarome 2026-04-15T12:37:08Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5254122#M560134 <P>It's not working properly&nbsp;</P><P>lags all the time&nbsp;</P><P>kickes me off internet&nbsp;</P> Wed, 15 Apr 2026 12:35:30 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5254122#M560134 Lucie20 2026-04-15T12:35:30Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5254127#M560136 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595685">@Lucie20</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 15 Apr 2026 12:37:08 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5254127#M560136 caesarome 2026-04-15T12:37:08Z