topic Getting a corrected PTW in Broadband

Getting a corrected PTW

Dwicking — Wed, 15 Apr 2026 08:51:14 GMT

The recovery team sent a text saying that the PTW hasn't been returned, but the only version I have had was sent in February and was wrong. A new one is needed but I can't navigate the abysmal sky call centre automated response to get to anyone useful.

Re: Getting a corrected PTW

Chrisee — Wed, 15 Apr 2026 09:31:24 GMT

@Dwicking Assume you are talking about. Permission to Work.form from Openreach/City Fibre. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See My Post Has Been Escalated – What Happens Next on Sky Community

Re: Getting a corrected PTW

Jason- — Wed, 15 Apr 2026 10:00:27 GMT

Hello @Chrisee, thanks for making us aware of @Dwicking's post. We'll be sure to drop them an invite now and we can help with this issue 👍🏻

Thanks, Jason-