https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253905#M560100 <P>Sky Q system - on full fibre network,</P><P>Spent two and a half hours this morning going through set-up procedures and failed miserably.</P><P>Finally rang Sky &amp; got an automated response telling me to go to an internet link and follow procedures.</P><P>Bit difficult to do that without internet.&nbsp;</P><P>Gave it up as a bad job, had a cuppa and lo and behold by the time I'd&nbsp; drunk it, the system was back &amp; running.</P><P>Obviously a Sky exchange fault&nbsp;</P><P>Becoming a regular occurance and it's always after the night shift had been messing with the mainframe.</P> Wed, 15 Apr 2026 08:16:01 GMT michael.fletcher7 2026-04-15T08:16:01Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253822#M560092 <P>No Internet&nbsp;</P><P>&nbsp;</P> Wed, 15 Apr 2026 05:41:08 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253822#M560092 michael.fletcher7 2026-04-15T05:41:08Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253891#M560096 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/437970">@michael.fletcher7</a>&nbsp;no much to go on but if the service has been down for an hour run the online Service Checker over a mobile connection using the My Sky app as thst should tell you if Sky are aware of an issue affecting your line if not after running you through a few checks should offer to book an engineer. Alternstively call Sky queue yo speak to an agent and go through the same tests.</P> Wed, 15 Apr 2026 08:01:18 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253891#M560096 Chrisee 2026-04-15T08:01:18Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253905#M560100 <P>Sky Q system - on full fibre network,</P><P>Spent two and a half hours this morning going through set-up procedures and failed miserably.</P><P>Finally rang Sky &amp; got an automated response telling me to go to an internet link and follow procedures.</P><P>Bit difficult to do that without internet.&nbsp;</P><P>Gave it up as a bad job, had a cuppa and lo and behold by the time I'd&nbsp; drunk it, the system was back &amp; running.</P><P>Obviously a Sky exchange fault&nbsp;</P><P>Becoming a regular occurance and it's always after the night shift had been messing with the mainframe.</P> Wed, 15 Apr 2026 08:16:01 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5253905#M560100 michael.fletcher7 2026-04-15T08:16:01Z