No WiFi

rissole — Tue, 14 Apr 2026 19:57:42 GMT

The fibre 300 was installed yesterday now I don't have any WiFi

the box that connects the fibre cable to the router has 3 out of 4 lights on , all connections are fully inserted . I have powered down and switched back on .

when I go to settings - 'WiFi ' the broadband id is not showing

Re: No WiFi

GD1 — Tue, 14 Apr 2026 20:00:17 GMT

@rissole First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

topic No WiFi in Broadband

No WiFi

Re: No WiFi