topic Sky booster in Broadband

Sky booster

Dbeaumont — Tue, 14 Apr 2026 16:12:40 GMT

Hi,

I ordered a booster over the phone as my internet isn't reaching some rooms, the guy said as I'm on the sky max it'll be free so he'll get it sent out but I haven't heard anything?

This was last week and I've had no emails or app updates

Re: Sky booster

Chrisee — Tue, 14 Apr 2026 16:32:17 GMT

@Dbeaumont yoy need to talk to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for detailsof how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: Sky booster

arcadeavenger — Tue, 14 Apr 2026 16:36:17 GMT

Thanks for escalating this @Chrisee . We’ve sent an invite to @Dbeaumont to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.