topic Re: internet keeps dropping in Broadband

internet keeps dropping

soniaalok — Mon, 13 Apr 2026 17:02:21 GMT

for the last 3 days the internet connection to our devices drops. The checks show all internet to the hub is fine

Re: internet keeps dropping

caesarome — Mon, 13 Apr 2026 18:46:29 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: internet keeps dropping

Marty09 — Mon, 13 Apr 2026 19:46:14 GMT

My internet is keep dropping off