https://helpforum.sky.com/t5/Broadband/Delivery-return-package/m-p/5252944#M559895 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4660069">@Prasanthraju</a>&nbsp;</P> <P>If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 13 Apr 2026 18:23:09 GMT Daniel0210 2026-04-13T18:23:09Z https://helpforum.sky.com/t5/Broadband/Delivery-return-package/m-p/5252941#M559894 I'm not received till return package from sky by post,but my application showing it's delivered.i need a delivery return package for send return my sky device back Mon, 13 Apr 2026 18:17:52 GMT https://helpforum.sky.com/t5/Broadband/Delivery-return-package/m-p/5252941#M559894 Prasanthraju 2026-04-13T18:17:52Z https://helpforum.sky.com/t5/Broadband/Delivery-return-package/m-p/5252944#M559895 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4660069">@Prasanthraju</a>&nbsp;</P> <P>If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 13 Apr 2026 18:23:09 GMT https://helpforum.sky.com/t5/Broadband/Delivery-return-package/m-p/5252944#M559895 Daniel0210 2026-04-13T18:23:09Z