topic Re: Moved house, missing ONT in Broadband

Moved house, missing ONT

Wav123 — Mon, 13 Apr 2026 07:05:12 GMT

How can I request a new ONT? On moving to a property, I discovered the ONT had been removed. There is an optical cable and the signs that the ONT had been previously mounted next to it. The previous owner has said they sent it to their service supplier when a year ago. My Sky Hub is due on Wednesday but I can see no way to procure a new ONT that will allow me to hook it up. Internet access is pretty vital to.my job and mobile coverage is spotty. Thanks

Re: Moved house, missing ONT

Chrisee — Mon, 13 Apr 2026 07:18:07 GMT

@Wav123 you nedd to ask Sky to get it repkaced so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here fir more on how esclation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: Moved house, missing ONT

_Claire — Mon, 13 Apr 2026 08:59:56 GMT

Thanks for escalating this @Chrisee We’ve sent @Wav123 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.