https://helpforum.sky.com/t5/Broadband/Not-connecting-to-wif/m-p/5252331#M559805 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4355677">@Billy761</a>&nbsp;do you mean "chime" rather than "charm"? Bring a phone near the chime and the Alexa to check that they are not in a spot with minimal WiFi signal. Assuming the devices have access to WiFi factory reset both devices, the makers weeb site should show how to do that. Then &nbsp;try to connect them which often then works.&nbsp;<BR /><BR /></P> <P>If the problem is poor signal level which does happen in many houses consider moving them to a better location or consider upgrading your home's wifi.</P> Mon, 13 Apr 2026 05:53:56 GMT Chrisee 2026-04-13T05:53:56Z https://helpforum.sky.com/t5/Broadband/Not-connecting-to-wif/m-p/5252255#M559791 My charm in the hallway not connecting and my alexa in the kitchen not connecting aswell .but my doorbell is connected. Sun, 12 Apr 2026 19:54:45 GMT https://helpforum.sky.com/t5/Broadband/Not-connecting-to-wif/m-p/5252255#M559791 Billy761 2026-04-12T19:54:45Z https://helpforum.sky.com/t5/Broadband/Not-connecting-to-wif/m-p/5252331#M559805 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4355677">@Billy761</a>&nbsp;do you mean "chime" rather than "charm"? Bring a phone near the chime and the Alexa to check that they are not in a spot with minimal WiFi signal. Assuming the devices have access to WiFi factory reset both devices, the makers weeb site should show how to do that. Then &nbsp;try to connect them which often then works.&nbsp;<BR /><BR /></P> <P>If the problem is poor signal level which does happen in many houses consider moving them to a better location or consider upgrading your home's wifi.</P> Mon, 13 Apr 2026 05:53:56 GMT https://helpforum.sky.com/t5/Broadband/Not-connecting-to-wif/m-p/5252331#M559805 Chrisee 2026-04-13T05:53:56Z