https://helpforum.sky.com/t5/Broadband/Sky-app/m-p/5252306#M559799 <P>I've noticed that if I miss a payment I can't access my devices on my sky app for me to be able to pause WiFi access to my child devices once bill been paid and App has updated I am still having the issue of not being able to pause devices even though I have Sky Max can sky actually come to the front and answer the question !&nbsp;</P> Mon, 13 Apr 2026 01:09:28 GMT Helen322 2026-04-13T01:09:28Z https://helpforum.sky.com/t5/Broadband/Sky-app/m-p/5252306#M559799 <P>I've noticed that if I miss a payment I can't access my devices on my sky app for me to be able to pause WiFi access to my child devices once bill been paid and App has updated I am still having the issue of not being able to pause devices even though I have Sky Max can sky actually come to the front and answer the question !&nbsp;</P> Mon, 13 Apr 2026 01:09:28 GMT https://helpforum.sky.com/t5/Broadband/Sky-app/m-p/5252306#M559799 Helen322 2026-04-13T01:09:28Z https://helpforum.sky.com/t5/Broadband/Sky-app/m-p/5252318#M559800 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4659425">@Helen322</a>&nbsp;wrote:<BR /> <P>I've noticed that if I miss a payment</P> <HR /></BLOCKQUOTE> <P>If your broadband is suspended due to this missed payment then that would explain why you&nbsp;can't use the app as you would need to both pay the bill and setup your usual payment method again for it to be restored.</P> Mon, 13 Apr 2026 04:33:22 GMT https://helpforum.sky.com/t5/Broadband/Sky-app/m-p/5252318#M559800 caesarome 2026-04-13T04:33:22Z