Sky keeps going off due to internet

SianAdamson85 — Sun, 12 Apr 2026 17:32:49 GMT

Good evening, for weeks now my sky keeps going off and were having to re connect it all the time. It's gone off just now and saying Internet problem. Ive checked and its saying my broadband is ok so something it wrong. Says no WiFi connection all the time and were having to input password a few times a day. Please can you help

Re: Sky keeps going off due to internet

Daniel0210 — Sun, 12 Apr 2026 17:42:06 GMT

@SianAdamson85
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Sky keeps going off due to internet in Broadband

Sky keeps going off due to internet

Re: Sky keeps going off due to internet