topic Internet not working in Broadband

Internet not working

Vas1 — Sun, 12 Apr 2026 16:20:13 GMT

I've had not stable internet for almost a week. When trying to resolve with Sky, they provided multiple excuses ...and even attempted to try and commit me to a new contract by stating I need an upgrade .. I have the latest upgrade and no other option is available.. so what am I upgrading to?? Bizzare .. after all requests have failed.. decided to move away from Sky and join a new provider .. had enough with Sky.. I've been a loyal customer for over 20 years .. how stupid am I to have stayed.

Re: Internet not working

Chrisee — Mon, 13 Apr 2026 06:32:57 GMT

@Vas1 good for you and it is sensible if you are not in a fixed contraxt period or your new supplier will,cover the cancellation charges. However in practice most issues are down to issues with the Openreach ir City Fibre line rather than in Sky's netwirk so when people move to another iSP udingbtgecsame line this issue moves with them.

Re: Internet not working

Vas1 — Mon, 13 Apr 2026 06:48:23 GMT

Thanks for your reply. Yes I agree, it could well be OpenReach that's the issue. However, responsibility is OpenReach and accounability is Sky. The key thing for me that broke the camels back is how they many different excuses they made, plus trying to sell me an upgrade that had no value to make any difference to my internet connection nor that fact that I'm on the only connection possible in my area. Instead of focusing on resolution and feeding back status updates , they were more interested in selling me a product that has not relevance or value.