topic Re: Connecting problems in Broadband

Connecting problems

Yaginpatel — Sat, 11 Apr 2026 20:10:54 GMT

For weeks there's a connection problem with my WiFi connection and when I do the test it shows No connection issues. I am not happy with this service.

Re: Connecting problems

Yaginpatel — Sat, 11 Apr 2026 20:16:49 GMT

For past few weeks I've had connection issues with my WiFi broadband and when I do the test they come back as normal but I have no connection which means I have been using more of my data. Please check if there is a problem in the area for this.

Re: Connecting problems

caesarome — Sat, 11 Apr 2026 21:48:20 GMT

@Yaginpatel

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.