topic Re: Broadband cutting off in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-cutting-off/m-p/5251684#M559682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4658745">@Unhappycustome6</a>&nbsp;</P> <P>If you have checked the service checker for outages in your area then try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 11 Apr 2026 21:43:36 GMT caesarome 2026-04-11T21:43:36Z Broadband cutting off https://helpforum.sky.com/t5/Broadband/Broadband-cutting-off/m-p/5251659#M559679 <P>Broadband doesn't stay connected. I have devices that can't connect for longer than seconds. It's been happening for weeks now but every time I check it says service is good when it's not</P> Sat, 11 Apr 2026 20:51:20 GMT https://helpforum.sky.com/t5/Broadband/Broadband-cutting-off/m-p/5251659#M559679 Unhappycustome6 2026-04-11T20:51:20Z Re: Broadband cutting off https://helpforum.sky.com/t5/Broadband/Broadband-cutting-off/m-p/5251684#M559682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4658745">@Unhappycustome6</a>&nbsp;</P> <P>If you have checked the service checker for outages in your area then try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 11 Apr 2026 21:43:36 GMT https://helpforum.sky.com/t5/Broadband/Broadband-cutting-off/m-p/5251684#M559682 caesarome 2026-04-11T21:43:36Z