https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5251582#M559668 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4658627">@Ryan19921</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 11 Apr 2026 18:34:39 GMT caesarome 2026-04-11T18:34:39Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5251566#M559666 <P>My television has just stopped streaming, and phones WiFi connection to the WiFi has no internet, the WiFi box has a white light on it and I have tried restarting all devices</P> Sat, 11 Apr 2026 18:07:37 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5251566#M559666 Ryan19921 2026-04-11T18:07:37Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5251582#M559668 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4658627">@Ryan19921</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 11 Apr 2026 18:34:39 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5251582#M559668 caesarome 2026-04-11T18:34:39Z