topic Re: No signal in Broadband

No signal

Jasonhikouki12 — Sat, 11 Apr 2026 13:59:49 GMT

Anyone lost signal on boardband pleae? I cant connect in this morning

Re: No signal

GD1 — Sat, 11 Apr 2026 14:07:40 GMT

@Jasonhikouki12 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No signal

Jasonhikouki12 — Sat, 11 Apr 2026 14:15:29 GMT

My ONT only have powet light

Collection is not stable this 2 weeks

Jasonhikouki12 — Wed, 15 Apr 2026 14:51:28 GMT

Lost signal almost 10 hours on Sat and recover but no reason Monday night, lost collection aound 2 hours at night Today, losing collection now What's the problem on this?

Re: Collection is not stable this 2 weeks

Daniel0210 — Wed, 15 Apr 2026 15:02:26 GMT

@Jasonhikouki12

Did you do the troubleshooting suggested by @GD1 ? Have you contacted Sky to report this?

@Jasonhikouki12 wrote:
lost collection aound 2 hours at night

It's worth adding any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014