topic Re: Unable to connect to internet in Broadband

Unable to connect to internet

Tracey8314 — Fri, 10 Apr 2026 10:47:24 GMT

For a few months now, I am having trouble connecting my tv to the Internet. it's happening on a daily basis and can take a few hours and then other days it connect straight away. Could you please help me with this situation? Many thanks

Re: Unable to connect to internet

Danz994 — Sat, 11 Apr 2026 09:34:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Unable to connect to internet

Tracey8314 — Sat, 11 Apr 2026 12:52:45 GMT

Thank you. Since I've wrote this post I have been in contact with customer service and hopefully the problem has been resolved.

many thank for replying

Re: Unable to connect to internet

Danz994 — Sat, 11 Apr 2026 13:00:53 GMT

Good Afternoon @Tracey8314 That's perfect, thank you for letting me know. Thanks, Danielle