topic Re: No internet in Broadband

No internet

DavidBrunn — Sat, 11 Apr 2026 11:31:03 GMT

I have recently had a sky hub delivered and activated however it still has no Internet. My master port appears to be an unbranded one rather than an openreach one, could this be the issue?

Re: No internet

caesarome — Sat, 11 Apr 2026 12:33:36 GMT

@DavidBrunn

If you are a Sky Fibre customer did the installers not check that it was working before they left ?

Are the lights lit on the ONT ?

Re: No internet

DavidBrunn — Sat, 11 Apr 2026 12:44:03 GMT

No it was one where they sent us the router and then it was activated remotely.

Re: No internet

caesarome — Sat, 11 Apr 2026 12:49:04 GMT

What lights are showing as lit on your broadband hub ?

Re: No internet

DavidBrunn — Sat, 11 Apr 2026 12:50:18 GMT

Only power and WiFi. No internet or voice.

Re: No internet

caesarome — Sat, 11 Apr 2026 12:56:00 GMT

@DavidBrunn

If you activated date has past then try running this line test to see if it finds any faults:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.