topic Re: Not received equipment in Broadband

Not received equipment

Penny-78 — Sat, 11 Apr 2026 09:00:00 GMT

Hi I am trying to find out when I will receive my broadband equipment please

Re: Not received equipment

Chrisee — Sat, 11 Apr 2026 09:05:03 GMT

@Penny-78 Sky dispatch hubs so they arrive roughly 2 days beforectge activation is planned. They routinely use Royal Mail whosectrscking isnt good.

Re: Not received equipment

caesarome — Sat, 11 Apr 2026 09:17:32 GMT

@Penny-78

Yiu don't say when your instaltion is so to see if Sky have dispatched them you should be able to track this here:

https://www.sky.com/ordertracking

Re: Not received equipment

Daniel0210 — Sat, 11 Apr 2026 09:57:17 GMT

@Penny-78

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date. In December 2024 my sons arrived 5 days prior to his activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

In my sons case the tracking information was spot on.