topic Re: Broadband in Broadband

Broadband

Duckham49 — Fri, 10 Apr 2026 13:06:38 GMT

The Openreach engineer couldn't complete the job as I haven't been sent a new router!

Re: Broadband

Daniel0210 — Fri, 10 Apr 2026 13:43:26 GMT

Is this for a new installation? When is the provided activation date?

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

Re: Broadband

Stephen272 — Fri, 10 Apr 2026 13:46:13 GMT

Why did you put the phone down ?

Re: Broadband

Duckham49 — Fri, 10 Apr 2026 13:46:25 GMT

Please can you send me a new router as switch over was supposed to be today but I have no router!

Re: Broadband

Stephen272 — Fri, 10 Apr 2026 13:48:09 GMT

Can you call me back ?

Re: Broadband

Daniel0210 — Fri, 10 Apr 2026 13:48:28 GMT

@Duckham49
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: Broadband

Daniel0210 — Fri, 10 Apr 2026 13:49:58 GMT

@Stephen272

You have jumped on another customers thread.

No one here put the phone down. You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have, so no one knows who you are anyway. You need to initiate contact to discuss.

Re: Broadband

Duckham49 — Fri, 10 Apr 2026 15:01:44 GMT

I didn't put the phone down

Re: Broadband

Daniel0210 — Fri, 10 Apr 2026 15:08:28 GMT

@Duckham49

@Stephen272 is a CUSTOMER like you and has a totally different issue but unfortunately jumped on your thread which has caused much confusion.