topic WiFi issues - orange light on in Broadband

WiFi issues - orange light on

MJC121 — Fri, 10 Apr 2026 12:05:27 GMT

Hi, my wifi has just stopped working. There is a constant orange light on voice and internet is flashing orange. Have tried all the trouble shooting steps but no luck. Any suggestions?

Re: WiFi issues - orange light on

GD1 — Fri, 10 Apr 2026 12:21:16 GMT

@MJC121 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi issues - orange light on

MJC121 — Fri, 10 Apr 2026 15:05:25 GMT

Tried this but not getting anywhre - is there a way to contact skys support team?