topic Re: No connection in Broadband

No connection

RVian-Coe — Thu, 09 Apr 2026 23:18:24 GMT

Router is solid red

Re: No connection

Daniel0210 — Fri, 10 Apr 2026 04:27:36 GMT

@RVian-Coe
Based on the time you’ve posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No connection

DianeP — Fri, 10 Apr 2026 06:17:45 GMT

My sky stream went down at 0300hrs and we can't get it back up and running. Have tried all the unplug and wait on the router and the puck but nothing doing. Keeps saying "Get connected" but won't start using either the password or the wps button. What am I doing wrong?

Re: No connection

Chrisee — Fri, 10 Apr 2026 06:27:05 GMT

@DianeP check the status of your router this page explains what tge lights on your Sky hub mean https://www.sky.com/help/articles/hub-lights-explained-start

Re: No connection

DianeP — Fri, 10 Apr 2026 07:52:04 GMT

Hi Crissy, I've ended up calling Sky and they talked me through the trouble shooting actions which has taken 45 minutes but at least we are back on now. Time for a coffee I think after all that