https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5250140#M559435 <P>My internet is saying everything g looks good but it's not working this is really frustrating as I am supposed to be on a faster one now please help&nbsp;</P> Thu, 09 Apr 2026 23:49:09 GMT Aleema1 2026-04-09T23:49:09Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5250140#M559435 <P>My internet is saying everything g looks good but it's not working this is really frustrating as I am supposed to be on a faster one now please help&nbsp;</P> Thu, 09 Apr 2026 23:49:09 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5250140#M559435 Aleema1 2026-04-09T23:49:09Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5250142#M559436 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4657243">@Aleema1</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A></P> Fri, 10 Apr 2026 00:08:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5250142#M559436 GD1 2026-04-10T00:08:03Z