topic Joke in Broadband

Joke

Tricia54 — Thu, 09 Apr 2026 21:55:45 GMT

Internet been down for over 2 hours and I cannot get through to anyone and virtual chat is a joke absolutely useless ! How can nobody be available to speak too

Re: Joke

caesarome — Thu, 09 Apr 2026 21:56:40 GMT

@Tricia54

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Joke

Daniel0210 — Fri, 10 Apr 2026 04:33:27 GMT

@Tricia54 wrote:

How can nobody be available to speak too

@Tricia54

The phone lines are not 24/7. After following the advice above, if the broadband is not back by the time the lines reopen later, give Sky a call by dialling.150 from your Sky Talk landline if it's still working.