https://helpforum.sky.com/t5/Broadband/Issues-with-broadband/m-p/5250052#M559415 <P>Good evening,&nbsp;</P><P>&nbsp;</P><P>we have been having trouble with connecting our devices upstairs to the WiFi and frequently need to disconnect and use 5G. Please can an engineer be sent out&nbsp;</P> Thu, 09 Apr 2026 20:05:15 GMT Ellie0511 2026-04-09T20:05:15Z https://helpforum.sky.com/t5/Broadband/Issues-with-broadband/m-p/5250052#M559415 <P>Good evening,&nbsp;</P><P>&nbsp;</P><P>we have been having trouble with connecting our devices upstairs to the WiFi and frequently need to disconnect and use 5G. Please can an engineer be sent out&nbsp;</P> Thu, 09 Apr 2026 20:05:15 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-broadband/m-p/5250052#M559415 Ellie0511 2026-04-09T20:05:15Z https://helpforum.sky.com/t5/Broadband/Issues-with-broadband/m-p/5250114#M559430 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4657159">@Ellie0511</a>&nbsp;</P> <P>Try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>Select "No, I still need help" at the bottom on the above link.</P> Thu, 09 Apr 2026 21:45:09 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-broadband/m-p/5250114#M559430 caesarome 2026-04-09T21:45:09Z