Internet works then doesn’t

Weesophxx — Thu, 09 Apr 2026 17:13:17 GMT

I have checked the broadband with this checker, it says everything looks good but it is hardly ever working on our devices. My daughter doesn't get signal in her room or son. I think it needs an extender for this end of the house. Also we hardly ever get signal on our puck so therefore never really get to watch it, seems pointless putting the tv on. It's really getting to the point we're thinking about leaving.

Re: Internet works then doesn’t

caesarome — Thu, 09 Apr 2026 18:38:33 GMT

@Weesophxx

The broadband check looks for faults outside of your property and in you area so for issues in your home it will not pick anything up as you have discovered.

As for the signal issues try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

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Internet works then doesn’t

Re: Internet works then doesn’t