topic Re: Terrible Internet connection in Broadband

Terrible Internet connection

Nicks+Laptop — Thu, 09 Apr 2026 12:20:44 GMT

My Internet connection through my sky router has been intermittent at best for a matter of weeks now. There is clearly an underlying issue, which as far as I can see is not a problem of my doing. I need this issue resolved as I work from home and it's causing major problems.

Re: Terrible Internet connection

caesarome — Thu, 09 Apr 2026 12:41:10 GMT

@Nicks+Laptop

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Terrible Internet connection

kakah — Thu, 09 Apr 2026 17:33:52 GMT

Exact same issue: internet disconnecting intermittently. The broadband sky tool checker just reports everything is ok, and there are no reports - no wonder there aren't any reports since we can't get through to technical support line as there is no way to call anyone. This is dispeci le service!

Re: Terrible Internet connection

Nicks+Laptop — Thu, 09 Apr 2026 17:44:32 GMT

The link above seemed to work. It recognised an issue and I've managed to arrange an engineer to come out. External problem apparently.

Re: Terrible Internet connection

Urouj — Fri, 10 Apr 2026 20:38:20 GMT

Im experiencing the same damned thing. For at least 3 month, the internet does out multiple times a day. I work from home too and it's been a nightmare. Why don't they bloody admit there is something wrong instead of gaslighting us all!

Re: Terrible Internet connection

Urouj — Fri, 10 Apr 2026 20:39:19 GMT

They need to stop gaslighting us