topic Another internet puck please in Broadband

Another internet puck please

Marenghis — Thu, 09 Apr 2026 15:49:26 GMT

I have recently reconfigured my home and am now looking to boost the signal of my internet up into the loft on the 3rd floor, would it be possible to have another puck please?

Re: Another internet puck please

caesarome — Thu, 09 Apr 2026 16:33:04 GMT

@Marenghis

If you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Another internet puck please

TimmyBGood — Thu, 09 Apr 2026 16:43:19 GMT

@Marenghis

As @caesarome indicates the Max wireless booster hardware is a 'pod'. A 'puck' is for viewing Sky Stream television, and will really confuse the contact centre staff.