topic Upgrade issue in Broadband

Upgrade issue

kelseanewton — Thu, 09 Apr 2026 14:51:47 GMT

I updraded my wifi a couple days ago and the internet has been super slow since i'm having more issues with a the better wifi

Re: Upgrade issue

caesarome — Thu, 09 Apr 2026 15:40:47 GMT

@kelseanewton

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Upgrade issue

kelseanewton — Thu, 09 Apr 2026 15:41:38 GMT

i have already tried this

Re: Upgrade issue

caesarome — Thu, 09 Apr 2026 16:34:15 GMT

And the result was....

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.