https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5249555#M559301 <P>Had the new fibre 5 giga + installed. I understand it will have teething problems for the first day. But the job isn't showing up at all on MySky app. It still says I have my old hub but it's not connected. Do I need to do anything in the app to fix this?</P> Thu, 09 Apr 2026 11:53:43 GMT Benr1990 2026-04-09T11:53:43Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5249555#M559301 <P>Had the new fibre 5 giga + installed. I understand it will have teething problems for the first day. But the job isn't showing up at all on MySky app. It still says I have my old hub but it's not connected. Do I need to do anything in the app to fix this?</P> Thu, 09 Apr 2026 11:53:43 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5249555#M559301 Benr1990 2026-04-09T11:53:43Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5249739#M559349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4656638">@Benr1990</a>&nbsp;the Gigafast + service requires either a different ONT if you already have a City Fibre line or a new line if you sre currently using an Openreach line. The new Gigafast hub is normally dispatched to arrive 2 days before the engineer are due to do the work. If the activation date has passed call Sky as something has failed.</P> Thu, 09 Apr 2026 14:32:02 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5249739#M559349 Chrisee 2026-04-09T14:32:02Z