topic Re: No connection in CB1 (Cambridge) in Broadband

No connection in CB1 (Cambridge)

NizzMog — Thu, 09 Apr 2026 00:07:34 GMT

The app says all is fine, but I lost Internet about 30,mins ago.

Re: No connection in CB1 (Cambridge)

asdfxxx — Thu, 09 Apr 2026 00:13:00 GMT

I am in CB4 and same! when trying to run some of the diagnostics via sky in a browser, it says "connection not secure". run tests on phone and all is good but still no Internet.

Re: No connection in CB1 (Cambridge)

AnnaR1 — Thu, 09 Apr 2026 00:53:26 GMT

Keeps dropping out here IP29. So annoying

Re: No connection in CB1 (Cambridge)

Daniel0210 — Thu, 09 Apr 2026 04:34:46 GMT

@NizzMog @AnnaR1 @asdfxxx
Based on the time you’ve all posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No connection in CB1 (Cambridge)

asdfxxx — Thu, 09 Apr 2026 10:16:11 GMT

@Daniel0210 thank you for this.

on a different note, your profile and posting history is formidable. I am assuming you are not sitting there all day and night long replying but use some sort of automation/llm combo?

Re: No connection in CB1 (Cambridge)

Daniel0210 — Thu, 09 Apr 2026 10:22:52 GMT

@asdfxxx

I'm a one finger typist on an iPad mini! The above post is saved as a Template as it's used so regularly.

Re: No connection in CB1 (Cambridge)

asdfxxx — Thu, 09 Apr 2026 10:45:20 GMT

@Daniel0210 well, colour me impressed! you must have a whole bunch of templates saved for the most common issues. the sheer volume of your replies is still insane, even with templates!!

Re: No connection in CB1 (Cambridge)

Daniel0210 — Thu, 09 Apr 2026 11:15:48 GMT

@asdfxxx

25 spaces to compile your own templates are available. I can't remember if you have to attain a particular level before they become an option

To find Templates click on your Avatar in the top right corner > My Settings > Templates

Re: No connection in CB1 (Cambridge)

asdfxxx — Thu, 09 Apr 2026 11:17:28 GMT

@Daniel0210 haha, thank you but that's okay, i'll leave community help to you!