https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5249399#M559257 <P>Since saying yes to updating my WiFi on 23/04, I now have no internet</P> Thu, 09 Apr 2026 09:04:58 GMT CoralMannion 2026-04-09T09:04:58Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5249399#M559257 <P>Since saying yes to updating my WiFi on 23/04, I now have no internet</P> Thu, 09 Apr 2026 09:04:58 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5249399#M559257 CoralMannion 2026-04-09T09:04:58Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5249408#M559258 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4656444">@CoralMannion</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> Thu, 09 Apr 2026 09:17:10 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5249408#M559258 caesarome 2026-04-09T09:17:10Z