https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249269#M559220 <P>Every 20 minutes or so</P> Thu, 09 Apr 2026 05:00:37 GMT MW80 2026-04-09T05:00:37Z https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249247#M559205 <P>Three days in a row now. No Internet or tv. Sky checker says everything is OK. Every now and again all 4 lights are on and then it defaults back.&nbsp;</P> Thu, 09 Apr 2026 03:41:02 GMT https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249247#M559205 MW80 2026-04-09T03:41:02Z https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249253#M559207 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4656342">@MW80</a>&nbsp;</P> <P>Is this just overnight or all the time?&nbsp;</P> Thu, 09 Apr 2026 04:27:05 GMT https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249253#M559207 Daniel0210 2026-04-09T04:27:05Z https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249269#M559220 <P>Every 20 minutes or so</P> Thu, 09 Apr 2026 05:00:37 GMT https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249269#M559220 MW80 2026-04-09T05:00:37Z https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249277#M559222 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4656342">@MW80</a>&nbsp;<BR />This link provides information about the coloured lights you may see on the various hubs <A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A> <BR /><BR /><STRONG>NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.</STRONG><BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span><BR /><BR /><STRONG>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A><BR /><BR /><STRONG>Bad weather?; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home?; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Thu, 09 Apr 2026 06:22:20 GMT https://helpforum.sky.com/t5/Broadband/Wifi-and-tv-continually-not-working/m-p/5249277#M559222 Daniel0210 2026-04-09T06:22:20Z