https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5249065#M559165 No connection. Tried to reconnect. Nothing happening. Recognise phones but not TV. This is becoming more frequent. Wed, 08 Apr 2026 18:40:26 GMT Robert_-o 2026-04-08T18:40:26Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5249065#M559165 No connection. Tried to reconnect. Nothing happening. Recognise phones but not TV. This is becoming more frequent. Wed, 08 Apr 2026 18:40:26 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5249065#M559165 Robert_-o 2026-04-08T18:40:26Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5249067#M559169 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4656138">@Robert_-o</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 08 Apr 2026 18:44:05 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5249067#M559169 caesarome 2026-04-08T18:44:05Z