topic Re: WiFi not working in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5248728#M559103 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4655779">@LeighCandy</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 08 Apr 2026 11:54:24 GMT GD1 2026-04-08T11:54:24Z WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5248722#M559101 <P>We have no internet working at the speed its supposed to be, phones and tv not connecting</P> Wed, 08 Apr 2026 11:44:17 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5248722#M559101 LeighCandy 2026-04-08T11:44:17Z Re: WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5248728#M559103 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4655779">@LeighCandy</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 08 Apr 2026 11:54:24 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5248728#M559103 GD1 2026-04-08T11:54:24Z