topic Broadband support in Broadband

Broadband support

Lambda71 — Wed, 08 Apr 2026 10:48:30 GMT

I find the support from Sky absolutely atrocious. All I want is to actually speak to a human being, preferably not in an offshore call centre!

I've spoken to the call centre so many times and all they want to do is the exact same procedure, "reset this, power cycle that, no fault found, we fixed it!"

My broadband router resets itself at arbitrary intervals, at least twice per week, when it's really bad sometimes multiple times per day.

It has been very reliable for over two and a half years, but for the last 2 months I've been getting regular drops where the router resets itself. All lights go off and come back after 5-10 minutes.

I'm actually looking for a replacement broadband supplier if I can actually speak to anybody at Sky!

Re: Broadband support

Chrisee — Wed, 08 Apr 2026 11:12:02 GMT

@Lambda71 ifvthe hub is rdbooting spontaenously it sounds to be faulty so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for more on escalation My Post Has Been Escalated – What Happens Next on Sky Community

Re: Broadband support

LJB-C — Wed, 08 Apr 2026 12:08:56 GMT

Thanks for escalating this @Chrisee. We’ve sent @Lambda71 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Broadband support

Lambda71 — Wed, 08 Apr 2026 18:50:30 GMT

Thank you @Chrisee , you truly are a SUPER-user.